Delivery Information

Please send us your orders no later than 5 full days prior to your scheduled delivery day.
4-wkly Run delivery charge is £6.50 per drop.
Multiple orders being delivered to one address, delivery is split.

Postal Information

Postal Orders are for Non-frozen items only and are charged at £5.50/up to 1.8kg. This is a ‘signed for’ postal service.
During Covid19 some parcels may take longer than usual as some business’s are operating on a minimum staff levels.

Collection Information

Please state in the Customer Notes section of your order which day youwould like to collect, and allow at least 2hrs of our work time beforecollection.
Please note, for website collection orders, if no day isspecified for collection your order will not be picked until you arriveas we do not have the storage space.

Returns Policy

Any problems with purchases we must be notified within 24 hours via email for a full refund.
For non-frozen products it must be unopened, undamaged and in date to be returned for a full refund.
For frozen products we can only accept products where we are able to examine them, can see they have remained frozen and can only take back complete and undamaged products.
Email: orders-nathealthydogs@hotmail.com